Refund policy

30-day returns

If you change your mind, you can return your item within 30 days of receiving it, for any reason. This goes beyond the 14-day cancellation period required by UK law.

How to return an item

  1. Email support@dashproof.co.uk with your order number and the reason for your return.
  2. We will reply within 24 working hours with the return address and instructions.
  3. Send the item back within 14 days of telling us you want to return it.

Please do not send items back without contacting us first, and do not send returns to our registered office address. Parcels sent to an address other than the one we give you cannot be processed.

Condition of returned items

Please return the item complete (camera, mounts, cables, memory card if supplied) and, where possible, in its original packaging. You may handle the item as you would in a shop to check that it works. If it comes back damaged or with parts missing because of handling beyond that, we may reduce your refund to reflect the loss in value.

Return shipping costs

  • Change of mind: you pay the cost of returning the item. We recommend a tracked service, as we cannot refund parcels that do not reach us.
  • Faulty, damaged or wrong item: we pay the full cost of the return, or send a replacement without asking for the item back where appropriate.

Refunds

We will refund you within 14 days of receiving the item back, or within 14 days of receiving proof that you have sent it back if that comes first. We refund using the payment method you used for your order. Your refund includes the price of the item and the original standard delivery cost (£2.99).

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us with your order number and a short description, plus a photo or video if possible. Under the Consumer Rights Act 2015:

  • within 30 days of delivery, you can reject a faulty item for a full refund;
  • after 30 days, we will repair or replace it; if that fails, you are entitled to a refund, which may be reduced to reflect the use you have had if you claim more than 6 months after delivery;
  • you have up to 6 years (5 years in Scotland) to make a claim for a fault that existed at the time of delivery.

Cancellation form

You can tell us you want to return your item with a simple email, or by using the model cancellation form in our Terms of Sale. You can also cancel online using our form: dashproof.co.uk/pages/eu-withdrawal-form

Questions

Email support@dashproof.co.uk. We reply within 24 working hours, Monday to Friday, 9am to 5pm (UK time).